Privacy Policy
1. Overview
Marindja Facilities Services (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a responsible and transparent manner.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in the course of providing facilities maintenance and related services across Australia.
2. Personal Information We Collect
We may collect personal information including:
-
Names, job titles, and employer details
-
Contact information (phone numbers, email addresses, postal addresses)
-
Site access, induction, and security-related information
-
Work order, service, and contract details
-
Billing and payment information
-
Information provided through enquiries, emails, tenders, or service requests
We generally collect personal information directly from you, but may also collect it from clients, contractors, property managers, or authorised third parties.
3. How We Use Personal Information
We use personal information to:
-
Deliver facilities maintenance and related services
-
Manage work orders, contracts, and site access
-
Communicate with clients, suppliers, and contractors
-
Issue invoices and manage payments
-
Meet workplace health and safety, security, and legal obligations
-
Respond to enquiries or complaints
-
Improve our services and business operations
We only use personal information for its intended purpose, or for related purposes you would reasonably expect.
4. Disclosure of Personal Information
We may disclose personal information to:
-
Clients, property owners, or facility managers
-
Contractors and subcontractors engaged to perform services
-
Government agencies where required or authorised by law
-
Professional advisers such as accountants, auditors, and legal advisers
-
IT and data storage service providers
We take reasonable steps to ensure third parties handle personal information in accordance with applicable privacy laws.
5. Sensitive Information
We do not generally collect sensitive information unless required by law or necessary to meet site-specific, security, or safety requirements.Where sensitive information is collected, it will be handled in accordance with the Privacy Act.
6. Data Security & Retention
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.Information is stored securely and retained only for as long as required for business or legal purposes.
7. Access & Correction
You may request access to personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading.
Requests can be made using the contact details below. We will respond within a reasonable timeframe.
8. Complaints
If you believe we have mishandled personal information or breached privacy laws, you may contact us to lodge a complaint. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Overseas Disclosure
We do not generally disclose personal information overseas.
If this changes, we will take reasonable steps to ensure appropriate protections are in place.
CONTACT US
